The Better Way Promises

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Across
  1. 3. Provide you with a _______ centered experience.
  2. 5. Maintain a _______ attitude.
  3. 10. Use ________ as my second language.
  4. 11. Answer the phone with 3 rings and a _______.
  5. 13. Give you as many ______ as I can.
  6. 14. Anticipate your _____.
  7. 15. Use your ________ always.
  8. 17. Greet you with a _______ and make eye contact
  9. 19. Respond to your needs rather than maintaining my _______.
Down
  1. 1. Do my part in keeping the environment pleasant.
  2. 2. Only make _______ you can keep.
  3. 4. Recognize that all your concerns are ________.
  4. 6. Maintain a safe and secure ______ for you.
  5. 7. Address your needs with a sense of________.
  6. 8. Be neatly dressed and well- ________ according to the NHC standards.
  7. 9. Escort you to your ________.
  8. 12. Resolve any of your ________.
  9. 16. Be a part of the NHC _______ - there is no "I" in TEAM.
  10. 18. "Put my _____" into everything I do.
  11. 20. Respect your privacy, _______, and confidentiality.