The Crazy CX Crossword Week 4

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Across
  1. 3. (5,3,8) M&S just won Shrove Tuesday with this product
  2. 8. (5,9,4) Gives customers what they need and helps agents to get it to them
  3. 11. (5,5,-,5) Halo NPS score
  4. 13. (2,10,5) Of great benefit to Graham every other Tuesday?
  5. 16. (8,7) Jumbled Cattle Visionary
  6. 17. (8,7) Knowledge of the people who buy from us?
  7. 18. (8,10) Gareth’s better than super mark is well oiled
  8. 20. (8) Merv Griffin wants to know the answer to this question. “A struggling order is in what state?
Down
  1. 1. (7,3,3,7) Abolish with scissors? A Nicole Martin project.
  2. 2. (10) Fifty million roses are sent for this occasion
  3. 4. (7,9) Mis-sold your winter holiday? Fly back home in summer
  4. 5. (4,3) Daniel Larusso’s first? Go given for beta trial
  5. 6. (3) What you should put on a scone (pr. Skon – like gone, none) first.
  6. 7. (4,7) Prop: An angel in need of forgiveness?
  7. 9. (4,6) Person – Misspoken “I’m an angler”
  8. 10. (4,3) The chance to let us know what you think of your life at work
  9. 12. (7) It’s Friday, it’s 4:30, it must be time for …
  10. 14. (4,7) how many graduates and apprentices do BT aim to recruit later this year?
  11. 15. (8,8) Not KCIs
  12. 19. (5) System used to apply for access and identity cards and/or for additional building zones.