Across
- 1. C1B department focused on customer satisfaction across the bank (Some might say best department).
- 3. _____ Defects are errors in processes or technology that affect customer experience.
- 5. Regularly checking performance or activity to ensure accuracy.
- 6. "Our CXO team clears the ____ to what's ahead" - Sara M.
- 8. Abbreviation for the original name of Credit One Bank.
- 10. Following rules regulations and standards.
- 13. A set of questions given to customers to gather insights.
- 14. Platform used to collect and analyze customer feedback.
- 16. Escalated cases go to this awesome CXO team.
- 17. a visual interface that displays metrics and trends.
Down
- 1. A credit wrecker that loves to cut up credit cards...
- 2. Customer expressions of dissatisfaction.
- 4. A personality system with nine types used for self-awareness and growth.
- 7. Month the bank was founded in.
- 9. Recognition for employees who go above and beyond.
- 11. Credit One was originally founded in this state
- 12. The standard of work we measure to ensure excellence.
- 13. CEO's favorite four-legged companion.
- 15. Targets or outcomes teams strive to reach.