Across
- 2. The fully insured plan has IT, but the RBP plan doesn't.
- 5. What can we open to check if a user has EAP through another company (not HealthJoy)? Please add a missing word: Benefits ******.
- 7. What website should we use to locate an unconfirmed RBP provider if there is none in DC?Hint: It has 6 in its name, but we call it different.
- 9. What document does the doctor's office send to the TPA once the services are rendered?
- 10. What should we provide the office with to ask them to run a test claim? Please add a missing word: ***** ID
- 12. What tab in DC can you use to check if a user has an EAP from HealthJoy?
Down
- 1. We do not recommend this type of counseling if the user doesn't mention it in the ticket.
- 3. It is not an insurance but a popular network carrier. It can be used as a complementary network for some RBP plans.
- 4. Where should we add the name of the person who confirmed the RBP participation status on the call?
- 6. For patients starting at what age can we recommend EAP?
- 8. Please add the missing word: ******* billing is when a provider bills you for the difference between the provider's charge and the allowed amount.
- 11. What should we recommend when the user is looking for a counselor but can not provide when the user is looking for a psychiatrist?