Across
- 4. Being there to help
- 6. Removing someone's doubt or fears
- 10. The dedicated team in store to help companies find the perfect solution
- 11. A priority service that gets you set up, gets you trained and keeps you running
- 13. Time during which your Mac is out of action
- 14. Present a solution to a customer
Down
- 1. An opportunity to meet the business team and work through your business ideas
- 2. The movement of customer's data onto their new device
- 3. Precedence of services treated as VIPs
- 5. Ask the customer to obtain their consent
- 7. 1 Mac, 1 iPhone, 1 iPod, 1 iPad & 2 Apple TVs!!!
- 8. The output of a business in relation to the materials, labour, etc that it employs
- 9. The ratio of the quantity and quality of units
- 12. Teaching people to make the most of their products
- 14. Ask questions to discover more about the customer