THE LISTENING PROCESS

Edit Answers
1234567891011121314151617181920
Across
  1. 2. Recognizing the literal meaning of the words the other person has said.
  2. 3. Verbal and nonverbal behaviors, such as nodding and making comments (“Uh-huh” and “yes”), that signal you’re paying attention to and comprehending specific comments. (two words)
  3. 6. Devices that aid memory.
  4. 8. A habitual pattern of listening behaviors, which reflects your attitudes, beliefs, and predispositions about listening. (two words)
  5. 10. People who prefer brief encounters; they tend to let others know in advance exactly how much time they have available for each conversation. (three words)
  6. 14. People who view listening as an opportunity to establish bonds between themselves and others. (three words)
  7. 16. The identification of any implications suggested in a person’s words and the consideration of what action the person is trying to perform.
  8. 17. Looking directly at the person who is speaking, smiling, and positioning your body so that you’re facing him or her and leaning forward. (two words)
  9. 19. Behaving as if you’re paying attention though you’re really not. (two words)
  10. 20. Calling back a stored message into your conscious mind.
Down
  1. 1. People who prefer to be intellectually challenged by the messages they receive. (three words)
  2. 4. People who like focused and organized information, and they want clear, to-the-point messages from others. (three words)
  3. 5. Attending to what others say solely to find an opportunity to attack their conversation. (two words)
  4. 7. Process which involves six stages: hearing, understanding, interpreting, evaluating, remembering, and responding to others’ communication.
  5. 9. Taking in only bits and pieces of information from a speaker and dismissing the rest. (two words)
  6. 11. Communicating your attention and comprehension to the speaker.
  7. 12. Shifting your attention back and forth between many different things at once.
  8. 13. Physically processing the sound that others have produced, and mentally focusing your attention on it.
  9. 15. A message that indicates you are not listening to the speaker; behaviors include avoiding eye contact, turning your body away, and looking bored or distracted. (two words)
  10. 18. The comparison of newly received information against your past knowledge to check its accuracy and validity.