The POWER of SERVICE

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Across
  1. 2. _ obsessed
  2. 5. Assist Channel sales colleagues, licensed distributor partners as well as producers and dealers (MWI, Covetrus, Midwest…)
  3. 8. We are _ Zoetis
  4. 10. MS platform used to communicate
  5. 12. New account set up and account maintenance (text on acct, address change). Review and release controlled, state restricted and conditionally licensed products. Maintain tax exemptions at the customer account level.
  6. 13. Zoetis Petcare _
  7. 14. Responsible for reviewing order delivery and billing blocks. (Returns/Call tags. Ensuring all orders (including return orders) fall within existing pricing, marketing and/or policy parameters established by Finance, Sales, and Marketing.
  8. 15. Customer orders and returns, 1st level billing support, Customer and business feedback via Service Cloud.
Down
  1. 1. this years Customer Service week theme
  2. 3. Handle DX contracts, various inquiries and field service cloud cases from technical team
  3. 4. This department has accounts that provide chicken to Chick-Fil-A.
  4. 6. our _ make the difference
  5. 7. always do the _ thing
  6. 9. Process various order types for Field Sales colleagues: sales, returns, samples, donations and services, NPP/NOP orders/ FFO inquiries (Field Force Ordering)
  7. 11. what customer service uses to place orders