The Psychology of Customer Service

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Across
  1. 1. Observation or perspective
  2. 5. Why people choose to buy products/services
  3. 7. When the positive feeling resulting from a first impression lasts through subsequent encounters
  4. 8. The science of behavior.
  5. 10. Regulating emotions to achieve a specific effect in the workplace
  6. 11. The attitudes or personality traits that can contribute to a person’s success
Down
  1. 2. fourth level of Maslow's Heirarchy. Need to feel special
  2. 3. The first level of Maslow’s Hierarchy of Needs; physical needs
  3. 4. The third level of Maslow’s Hierarchy of Needs; the need for interaction
  4. 6. is the second level of Maslow’s Hierarchy of Needs; the need to be protected
  5. 9. The technical knowledge and information needed to perform a job