Across
- 2. We can sign our customers up using in the _____ in order to maintain connection with our customers
- 8. The new sunglass Hut experience is about being customer ______
- 9. Inviting our first customer: smile with _______
- 12. When Dante walks into the store which brand does he walk directly to?
- 13. Some of the reasons to invite your customer back include: Cleaning eyewear/adjust and fit/ ________/ store events/ new styles
- 14. If a customer thanks you for finding a pair for you or states that they love them it can be a golden opportunity to _____ the sale
- 15. Inviting our first customer: Show off your store with ____ in hand
- 17. In the new Sunglass Hut Experience we stay connected in 'celebrate the visit' to build _______
- 18. Melissa said she feels most confident to close a sale when the customer begins to ____ their head
- 19. In the new Sunglass Hut Experience 'Connect' we always close the sale and keep ________
- 20. Time to meet your customers: Jesse is trying to find the perfect _____
- 22. Bridget said that it is very important for a customer to feel ______ after their purchase
- 24. Capturing your customer's data is beneficial to your store because it builds a ________ experience
- 28. We should always have an iPad in hand as it elevates the _______
- 31. Inviting our first customer: Stop, drop and ______
- 32. The art of asking questions: Don't _____ what they will say
- 33. Building amazing connections: Ask questions and _____
- 34. Morgan tends to give genuine _______ to the customer to reinforce that the pair looks good and to boost their self-confidence
- 36. One of the next steps after completing this virtual classroom is to create ______ for this exciting new brand initiative
- 37. Time to meet your customers: The best tool to connect with Jesse is the frame ______
Down
- 1. Knowledge is power: Set the day with _____ and expectations
- 3. During the connect phase, Annie suggested to ask if they do any ______ in order to build a stronger connection
- 4. Knowledge is power: share learnings with your _____
- 5. We keep evolving the sunglass hut experience in order to ________ the experience
- 6. In the Host the Party section of the new sunglass hut experience we are encouraged to use _______ statements
- 7. We should always have an iPad in hand as it ______ you as an associate
- 10. Time to meet your customers: _____ is looking at different styles
- 11. Building loyalty is important because it ______ repeat business
- 12. Hosting the Party: you should always ______ where you were in the sale when re-engaging with a customer
- 16. We are going to continue to evolve the sunglass Hut experience using digital and physical tools, ______ services, warm welcome and positive attitudes
- 21. What service can we use to reassure Dante about his previous broken pair of glasses which his kids broke?
- 23. Being warm and genuine with your welcome is so important because it sets the ____ for the entire experience
- 25. The best tool to offer to a customer looking for different colour variations on a pair is ______
- 26. The art of asking questions: Pay attention to non-_____ cues
- 27. What did jasmine say she listens to during her morning routine to get ready for the day before work?
- 29. Celebrate the memorable visit: ____ them back
- 30. Another indicator mentioned that it may be time to close the sale is noticing that the customer is moving towards the ______
- 35. Building loyalty is important because it provides valuable ________