The Sunny Side of Service

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Across
  1. 4. Someone who pays for goods or services
  2. 8. The second step in HEARD
  3. 9. Go the extra ____
  4. 11. The fifth step in HEARD
  5. 13. Be ____ in reaching out to customers
  6. 15. ____ impressions are important.
  7. 17. Existing customers may give you ____ if they enjoy your product
  8. 19. Be ____ to all customers
  9. 20. Being a good ___ is an important aspect of communicating with customers
Down
  1. 1. Be ____ when you listen to customers
  2. 2. ____ a feeling that a customer has
  3. 3. Keep a ___ in your voice
  4. 5. The fourth step in HEARD
  5. 6. The first step in HEARD
  6. 7. always try your ___ to solve a customer problem
  7. 10. respond to customers in a ___ manner
  8. 12. Customer ___ is very important
  9. 14. The third step in HEARD
  10. 16. Go ____ and beyond
  11. 18. Put yourself in the customer's ____