The Sunny Side of Service

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Across
  1. 2. Put yourself in the customer's ____
  2. 5. Be ____ in reaching out to customers
  3. 8. Respond to customers in a ___ manner
  4. 9. The fourth step in HEARD
  5. 12. Customer ___ is very important
  6. 14. Existing customers may give you ____ if they enjoy your product
  7. 18. Being a good ___ is an important aspect of communicating with customers
  8. 19. A feeling that a customer has
Down
  1. 1. Someone who pays for goods or services
  2. 3. The fifth step in HEARD
  3. 4. Go ____ and beyond
  4. 5. Be ____ when you listen to customers
  5. 6. The third step in HEARD
  6. 7. Be ____ to all customers
  7. 10. ____ impressions are important.
  8. 11. Always try your ___ to solve a customer problem
  9. 13. Keep a ___ in your voice
  10. 15. The second step in HEARD
  11. 16. Go the extra ____
  12. 17. The first step in HEARD