The Sunny Side of Service

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Across
  1. 4. The third step in HEARD
  2. 8. The first step in HEARD
  3. 12. The second step in HEARD
  4. 14. Customer ___ is very important
  5. 16. Be ____ when you listen to customers
  6. 18. Be ____ to all customers
  7. 19. Go the extra ____
Down
  1. 1. A feeling that a customer has
  2. 2. The fifth step in HEARD
  3. 3. Be ____ in reaching out to customers
  4. 5. Put yourself in the customer's ____
  5. 6. ____ impressions are important.
  6. 7. The fourth step in HEARD
  7. 9. Being a good ___ is an important aspect of communicating with customers
  8. 10. Always try your ___ to solve a customer problem
  9. 11. Existing customers may give you ____ if they enjoy your product
  10. 13. Go ____ and beyond
  11. 15. Someone who pays for goods or services
  12. 16. Respond to customers in a ___ manner
  13. 17. Keep a ___ in your voice