The Sunny Side of Service

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Across
  1. 3. Always try your ___ to solve a customer problem
  2. 5. Put yourself in the customer's ____
  3. 6. ____ impressions are important.
  4. 7. Customer ___ is very important
  5. 9. The fourth step in HEARD
  6. 10. Respond to customers in a ___ manner
  7. 13. Someone who pays for goods or services
  8. 14. The fifth step in HEARD
  9. 16. The second step in HEARD
  10. 18. Existing customers may give you ____ if they enjoy your product
  11. 19. Go the extra ____
Down
  1. 1. Keep a ___ in your voice
  2. 2. Be ____ when you listen to customers
  3. 4. Being a good ___ is an important aspect of communicating with customers
  4. 8. A feeling that a customer has
  5. 10. Be ____ in reaching out to customers
  6. 11. Be ____ to all customers
  7. 12. The third step in HEARD
  8. 15. The first step in HEARD
  9. 17. Go ____ and beyond