The Sunny Side of Service

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Across
  1. 3. Someone who pays for goods or services
  2. 5. Always try your ___ to solve a customer problem
  3. 8. Being a good ___ is an important aspect of communicating with customers
  4. 11. The fifth step in HEARD
  5. 13. A feeling that a customer has
  6. 14. Be ____ when you listen to customers
  7. 15. Put yourself in the customer's ____
  8. 19. ____ impressions are important.
  9. 20. Be ____ in reaching out to customers
Down
  1. 1. Respond to customers in a ___ manner
  2. 2. The third step in HEARD
  3. 4. The fourth step in HEARD
  4. 6. The second step in HEARD
  5. 7. Go the extra ____
  6. 9. Be ____ to all customers
  7. 10. Keep a ___ in your voice
  8. 12. Customer ___ is very important
  9. 16. The first step in HEARD
  10. 17. Go ____ and beyond
  11. 18. Existing customers may give you ____ if they enjoy your product