Across
- 1. Quantity of goods or services produced to meet customer demand
- 3. Degree to which customers interact directly with the service delivery process
- 5. Implementing measures to maintain standards and address deviations in operations
- 7. Fluctuations in customer demand influenced by seasonal patterns or market trends
- 8. Organising tasks in a specific order to optimise workflow efficiency
Down
- 2. Tracking and observing operations to ensure they align with objectives
- 4. Continuous efforts to enhance processes and achieve better outcomes
- 6. Tools and systems used to enhance efficiency and automate processes
- 7. Diversity and range of different products or services offered to customers