The WOB Way Core Values and Basics

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Across
  1. 5. Balancing the art of a relaxed atmosphere with the precision of disciplined service times
  2. 6. Ensuring that every tavern has a stable, quality management team led by a General Manager who teaches, coaches and lives The WOB Way
  3. 11. Seeing to the comfort and well-being of others
  4. 12. Committing to high standards and the disciplines required to maintain them
  5. 13. Building strong personal and business relationships with breweries, distilleries, distributors and other suppliers
  6. 14. Abiding by all liquor laws, carding Customers who appear to be 30 years and under, never serving an obviously intoxicated Customer and promptly alerting management whenever there are concerns about a Customer’s well-being
  7. 15. Ensuring that WOBSTARS achieve depth of knowledge through constant learning and by teaching Customers and one another what is special about our drink and tavern fare
Down
  1. 1. Ensuring that the tavern is fully stocked, well-lit, clean and taking care of Customers with opening-day enthusiasm
  2. 2. Holding WOBSTARS accountable for keeping the promises of a WOBSTAR
  3. 3. Responsibly using our natural and economic resources
  4. 4. Being positive, finding fun in the moment, doing good work and lifting the mood of others
  5. 6. Listening to the perspective of others without requiring that it agree with our own
  6. 7. Being involved and respected in the neighborhood and local business community
  7. 8. Celebrating the contribution of Our People to the success of WOB
  8. 9. Striving for excellence and being open to learning and committed to ongoing education and personal growth
  9. 10. Celebrating the passion and skill of craft brewers, craft distillers and cooks by sharing our vast knowledge of beer, spirits and tavern fare