Across
- 3. what QUESTIONS HAVE TO BE IN THE NOTES
- 5. true OR FALSE NOVA IS SAME AS GIFT CARD
- 6. CARRIER SUSPENDS DEVICE
- 9. BUY WHERE DO THEY HAVE TO BUY THEIR PHONE
- 11. HAVE TO FILL OUT AND DISPATCH
- 12. LABEL SENT TO CUSTOMER FOR WRONG DEVICE
- 15. MAINTENANCE BILLING DEPARTMENT
- 17. abbrv. WHO DOES T/L ESC
- 19. REVERSAL CUSTOMER WANTS REFUND
- 24. best BUY EMAILS WHAT NUMBER
- 26. documentation IN BOTH SYSTEMS
- 28. dont SEND ESC TO THIS PERSON (FIRST NAME)
- 29. AND CONDITIONS/WHERE TO FIND ALL INFO ABOUT GSP
- 30. PRICE DEDUCTIBLE BASED OFF OF
- 31. contract IS THIS COLOR ITS ACTIVE
- 33. CARD HOW DEDUCTIBLE IS PAID
- 35. phone SERIAL NUMBER
Down
- 1. NUMBER PULL UP CONTRACT WITH THIS
- 2. BLUE CONTRACT IS THIS COLOR ITS CANCELLED
- 4. important TO VERIFY
- 5. ISSUES GIFT CARDS OR NEW DEVICES
- 7. days TO FILE CLAIM
- 8. must HAVE ACTIVE TO FILE CLAIM
- 10. DAYS HOW LONG YOU HAVE TO RETURN INACTIVE REPLACEMENT
- 13. 2-5 BUS DAYS
- 14. has TO MATCH ONE ON CONTRACT
- 15. geek SQUAD SENDS INSTRUCTIONS FOR
- 16. delivers NEW DEVICES
- 18. dispatch CLAIM IN THIS SYSTEM
- 20. ADDRESS IF WRONG CX WONT RECEIVE DEVICE
- 21. BLUE CONTRACT IS THIS COLOR IS ON HOLD
- 22. REPORT 30 DAYS TO FILE AND SUBMIT
- 23. where DO YOU FIND RETAIL PRICE
- 25. ID HELPS LOCATE EXACT CUSTOMER CARD IN BREEZE
- 27. has TO BE CORRECT TO GET SAME PHONE
- 32. return ACTIVE PHONE
- 33. NUMBER FIND EXACT CLAIM IN WIN
- 34. file CLAIM IN THIS SYSTEM