Across
- 4. A schedule template showing unavailable times for appointments.
- 5. forwarding, A phone feature that automatically sends incoming calls to another number.
- 7. headset, A wearable device used for hands-free phone communication.
- 8. answering service, A company that handles incoming calls and messages for a medical office.
- 9. A workplace where administrative and patient-care activities occur.
Down
- 1. Changing an appointment to a new date or time.
- 2. physician, A doctor who is available to respond to patient needs outside normal office hours.
- 3. scheduling, A scheduling method where several patients are booked at the same time, usually within a block.
- 6. patient, A patient who is upset or frustrated, often requiring calm and professional communication.
- 7. Sorting patients based on the urgency of their medical needs.