Third Thursday Crossword

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Across
  1. 2. Abbreviation for the HIGs effective organizational change management methodology
  2. 4. _ percent, is the current individual resolution goal
  3. 5. first and last name of top performer for shift one on 7/16
  4. 6. Required state of Dameware Remove Service on Disconnect check box
  5. 7. Internal portal for career development advice and resources
  6. 8. Microsoft’s technical knowledgebase for IT professionals
  7. 10. Abbreviation for the team the Jocelyn will be managing in her new role
  8. 12. Two words: The tenet concerning innovation, expertise, and staff development
  9. 13. The act of establishing relationships with colleagues across multiple disciplines
Down
  1. 1. Three words, replacement for IDM
  2. 3. Three words: Suite of courses available to you via Talent Suite
  3. 9. Temporary solution for customers which restores functionality
  4. 11. The replacement for peoplesoft time entry
  5. 12. Internal customer portal for Service Desk FAQs and CTO SLAs