Across
- 2. Abbreviation for the HIGs effective organizational change management methodology
- 4. _ percent, is the current individual resolution goal
- 5. first and last name of top performer for shift one on 7/16
- 6. Required state of Dameware Remove Service on Disconnect check box
- 7. Internal portal for career development advice and resources
- 8. Microsoft’s technical knowledgebase for IT professionals
- 10. Abbreviation for the team the Jocelyn will be managing in her new role
- 12. Two words: The tenet concerning innovation, expertise, and staff development
- 13. The act of establishing relationships with colleagues across multiple disciplines
Down
- 1. Three words, replacement for IDM
- 3. Three words: Suite of courses available to you via Talent Suite
- 9. Temporary solution for customers which restores functionality
- 11. The replacement for peoplesoft time entry
- 12. Internal customer portal for Service Desk FAQs and CTO SLAs
