Tier 2

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Across
  1. 5. This person can be called if all options are exhausted
  2. 6. Must be provided by the customer before Tier 2 can be attempted
  3. 12. 1700-2000 service appointment time
  4. 14. If the panel says this, the issue is not with the alarm system
  5. 15. Panel we are unable to troubleshoot
  6. 17. Always leave a service message for this Dealer
  7. 18. System that has battery located in the control panel
  8. 19. Only these panels have a status button
  9. 20. This is attached to the panel with black and red wires
  10. 21. SafeHome Online user name
  11. 22. Often present with misaligned sensors
  12. 23. Last resort
Down
  1. 1. This is caused by an issue with the phone lines
  2. 2. 0900-1300 service appointment time
  3. 3. Used to disarm a system but will send a dispatchable signal from the panel
  4. 4. System that has battery located in the Keypad
  5. 7. 1300-1700 service appointment time
  6. 8. Platform used to cross-reference account information for SafeHome customers
  7. 9. You should place this on an account prior to troubleshooting
  8. 10. You can do this is a customer is unable to arm the panel due to a fault in the system
  9. 11. Do not leave a message for this Dealer if the issue is resolved
  10. 13. These panels use "stay" and "away" to arm
  11. 14. Can be used to clear the panel if the issues has been fixed
  12. 16. Must be unplugged before attempting a power down