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Across
  1. 2. Appropriate behavior in a working environment
  2. 6. Specialized tools used in mobile device repair
  3. 7. Process of sharing information
  4. 9. A graphic representation of time passing
  5. 11. A belief in what will happen
  6. 13. Slang
Down
  1. 1. To put into effect
  2. 3. Information that serves as an official record
  3. 4. A tool used to pick up small items in tight spaces
  4. 5. Establish what something is
  5. 6. Devices which store the helpful software tools used by a technician
  6. 7. A collection of specialized items used by a technician when repairing a system
  7. 8. drives To take an issue to higher level authority or expertise
  8. 10. The current position of a repair project
  9. 12. The breadth and focus of a project