Across
- 3. an abbreviation used when sending an email to a coworker who you would like to keep informed
- 5. punctuation used after the closing line in a letter or email
- 6. type of communication that includes eye contact, gestures and posture
- 9. this document includes the return address and the recipient's mailing address
- 10. a communication channel best used to communicate the same message to many people with an attention-grabbing subject line, gets to the point, and often expects a response in writing
- 11. a short phrase used to capture to purpose of an email
- 13. a communication channel best used when the an important message needs to be communicated to multiple people with observable response
- 16. type of communication barrier that involves environmental conditions or the actual structure of a workspace (poles that block your view, noisy fans, temperature)
- 19. type of communication barrier that involves how the audience perceives the speaker and the intentions of their agenda
- 20. type of communication barrier that involves how you carry yourself, whether you make eye contact, or fold your arms (two words)
- 21. a letter style that requires aligning all paragraphs to the left without any indentation
- 22. this line in an email or letter is used as a friendly greeting to the reader and typically starts with the word "Dear"
- 23. a communication channel best used to get a quick response for a simple, noncontroversial message
- 24. used to organize text on a slide with details or examples indented to the right (two words)
- 25. used to grab the attention of an audience at the beginning of a presentation
- 26. this document includes the headings to, from, date and subject
Down
- 1. an abbreviation used when sending an email to include another person whose name does not appear on the sent message
- 2. a letter is formatted to include 3 blank lines under the closing to provide room for the _______________
- 3. the process of delivering information between a sender and recipient
- 4. type of communication barrier that involves differences in how words or slang terms are interpreted by groups of people
- 5. type of communication barrier that involves gestures and actions that mean different things in other countries such as how you greet people and whether you make eye contact
- 7. the address that belongs to the sender
- 8. type of punctuation that includes placing special punctuation after the salutation and closing lines
- 12. a communication channel best used to share the same detailed, sometimes lengthy information to many people
- 13. a communication channel best used to share a more personal, possibly sensitive message with a quick response requires a __________ conversation
- 14. this word is used to indicate to the reader that there is another document in the envelope besides the letter
- 15. a document or image that is included for additional information related to an email message
- 17. punctuation used after the salutation in a letter or email
- 18. type of communication barrier that involves obstacles between leaders in a company sharing or involving entry level employees in decisions or changes