Across
- 5. always finish a call with this item
- 8. custom system that customers can use to stay up to date with their accounts
- 9. the rubric we apply to every call to ensure excellent conversations
- 10. seek to improve the conversation and customer experience through this conversation skill
Down
- 1. these help us navigate and pinpoint customer issues with every call
- 2. tool that teaches service tasks and other important information
- 3. procedures we follow to identify callers and keep accounts secure
- 4. the special Edge Verification process
- 6. provide or show a customer alternate ways to enhance their FWB
- 7. generally provides full coverage on KYC