Across
- 3. protects the bank, employee, and customer
- 6. system for performing certain requests and documentation requests
- 9. great resource for helping customers with online banking issues
- 10. tool that helps us properly resolve customer calls
Down
- 1. making sure you and the customer are on the same page
- 2. pulls up customer accounts and info through Catch
- 4. we use this on every call with customers
- 5. properly taking care of the customers call reason
- 7. our strongest/most common KYC tool
- 8. powerful tool for customers to keep track of their own accounts