Across
- 7. The actions performed by a business to transform inputs into outputs.
- 9. Something intangible produced by a business to meet customer needs.
- 10. Programmable machines that are capable of performing specified tasks.
- 12. An inventory control approach that delivers the correct type and quantity of materials as soon as they are needed for production
- 13. Machinery and equipment that are arranged in a sequence, where the product is developed as it proceeds
- 14. The extent to which a business achieves its stated objectives.
- 15. A materials planning tool that predicts customer demand for an upcoming period using past data and market trends
Down
- 1. Inspecting a product at various stages of the production process, to ensure it meets designated standards, and discarding those that are unsatisfactory.
- 2. Involves a business achieving a certified standard of quality in its production, after an independent body assesses its operations system.
- 3. The resources used by a business to produce a good or service.
- 4. The final product presented to the customer, either as goods (tangible) or services (intangible).
- 5. Services that are provided via the internet
- 6. The coordination of resources within a business to achieve the efficient and effective output of finished goods and services.
- 8. How productively a business uses its resources (i.e. time, raw materials, labour, machinery, technology) when producing a good or service.
- 11. is a holistic approach to quality and a commitment to excellence where all employees are involved in the continuous pursuit of quality in everything they do.