Topic 11

1. A qualified professional who provides healthcare.
3. Action taken to resolve a complaint or address a problem.
5. The ability to obtain health services or information.
6. A term describing information that is trustworthy and accurate.
7. The use of technology to provide healthcare remotely.
9. False or inaccurate information about health.
13. The ability to use digital technology and assess online information.
15. The ability to find, understand and use health information to make decisions.
16. Something that prevents or makes it difficult to access health services.
17. Electronic platforms used to share health information.
19. A person's job or employment circumstances.
20. The process of assessing whether health information is accurate and reliable.

2. Whether a person can afford the costs associated with healthcare.
4. Information or advice supported by scientific research and evidence.
8. A formal expression of dissatisfaction with a health service.
10. The protection of a person's private medical information.
11. An appointment with a health professional conducted remotely.
12. An acknowledgement of a mistake or problem.
14. Money received that can influence a person's ability to afford healthcare.
18. The abbreviation for the Health Complaints Commissioner in Victoria.