Topic 3 Operations

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Across
  1. 3. When individuals focus on a specific task repetitively
  2. 6. A consequence of good customer service
  3. 7. The process of selecting and organising appropriate suppliers
  4. 10. Making products continuously using assembly lines
  5. 12. A Japanese manufacturing technique that seeks to continuously improve
  6. 13. Extent to which customers are happy with the service provided
  7. 15. Stock arrives almost exactly as it is ordered/needed
Down
  1. 1. A production technique that seeks to minimise waste
  2. 2. media A modern technique for engaging with customers
  3. 4. The process of turning inputs into goods and services
  4. 5. Advertising that costs nothing but is created by good customer service
  5. 8. A quality control technique that checks products at the end of the process
  6. 9. The movement of goods, services and information
  7. 11. stock Emergency supplies held just in case
  8. 14. An approach to quality where everyone is focussing on all aspects of quality at all times
  9. 15. The production technique of making items individually to meet requirements