Total Quality Management

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Across
  1. 2. Graphs used to monitor whether a process is in statistical control.
  2. 4. Management guidelines for long-term quality improvement.
  3. 6. QFD matrix that links customer needs to technical requirements.
  4. 9. Small employee group solving workplace problems voluntarily.
  5. 10. Data-driven approach aimed at reducing defects to near perfection.
  6. 11. Quality philosophy aiming for no production mistakes.
  7. 13. Strategy focused on eliminating non-value-added activities.
  8. 15. Five-step problem-solving process used in Six Sigma.
  9. 17. Fundamental concepts guiding total quality management practice
  10. 18. Bar chart highlighting the most significant causes using the 80/20 rule.
  11. 19. Lean concept referring to waste, unevenness, and overburden.
Down
  1. 1. Practice of comparing performance with industry leaders.
  2. 3. Technique designed to prevent errors before they occur.
  3. 5. Method to identify and prevent potential failures.
  4. 7. Cause-and-effect tool for root cause analysis.
  5. 8. Japanese philosophy of continuous improvement.
  6. 12. Charts showing data trends over time.
  7. 14. Core elements supporting Total Productive Maintenance.
  8. 16. Five-step Japanese method for workplace organization and cleanliness.