Across
- 4. The process drives the creation of products and services
- 9. Measure of how closely a product or service meets the specifications
- 10. TQM & ISO both focuses on
- 11. the burden of inspecting the quality of purchased material rests with the
- 12. The process mapping is a diagram of
- 15. Allows the manager to anticipate the future so then can plan accordingly
- 17. Long-term remedial action for a process (Poka-Yoke) is the responsibility of
- 18. refers to a manufacturer being liable for a damage caused by a product
- 20. Forecast accuracy ________ as time horizon increases
Down
- 1. --management is responsible for quality objective
- 2. The situation in which a product, part or system does not perform as intended is referred
- 3. activities prove that products and services meet the required quality standard
- 5. __________ use explanatory variables to predict the future
- 6. The goal of Total Quality Management is
- 7. ____ are accountable for process performance-
- 8. quality function deployment means
- 13. Forecasts are rarely perfect because of
- 14. Term refers to a continuous measurement of an organization’s products
- 16. Malcolm Baldrige national quality award is for (MBNQA)
- 19. Promote quality standards to improve efficiency and productivity