Total Quality Management

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Across
  1. 3. guide the journey to a vision by defining attitudes and policies for all employees
  2. 4. star which includes people, process, requirements, relationships and results
  3. 5. diagram for organizing a large number of ideas, opinions, and facts relating to a broad problem
  4. 7. are broad statements that set the direction for the organization
  5. 9. situational leadership by Fiedler
  6. 10. describes where the organization is headed
  7. 13. Planning which involves processing of and envisioning the organization's future goals and objectives
  8. 15. requires a sincere belief and trust in the people or giving people authority
  9. 17. leadership theory that assumes that certain leaders develop the ability to inspire their subordinates
  10. 18. relating to expertise in management with certification and belt as indicator of performance
Down
  1. 1. posited by Fleishman
  2. 2. postulated by Ralph Stogdill ' great man model"
  3. 6. defines its reason for existence
  4. 8. leadership requiring change and motivation
  5. 11. is the ability to positively influence people and systems under one's authority
  6. 12. system of management and controls exercised in the stewardship of an organization
  7. 14. intelligence an emerging theory
  8. 16. diagram/ spreadsheets that graphically display relationship between ideas, activities or other dimension