Across
- 3. Big stakeholder in tourism
- 6. The right to sell a company's product in a particular area using the companies name
- 8. A system used to monitor and control food contamination
- 9. Founder of Sandals and Beaches hotel chains
- 10. Good infrastructure,safe& cheap destination
- 11. A tourist that is primarily interested in observing and preserving the natural environment
- 14. When a company has low personal and procedural service
Down
- 1. Creating new ways to solve existing problems or improving upon existing techniques
- 2. A person who sets up a business or businesses, taking on financial risks in the hope of profit
- 4. Measuring your company's performance against the best in the industry
- 5. What tourists hope or anticipate from a product or service
- 7. A service cannot be stored for later use
- 10. Dividing the market based on personality traits, opinions, interests and values
- 12. Feedback from a customer that leads to gaining another customer
- 13. A document established by experts, approved by a recognised body that provides guidance on the design & use of products