Tourism Revision

2. _________ involves interpreting verbal and written information on customer requirements and tourism products and services.
3. Problem ________ is when you anticipate issues that may arise within the tourism industry.
6. An Event _______ is required to create plans, assess and manage risks, create and manage sponsorships and mapping out human resource requirements.
10. A ____ Guide is required to be friendly and outgoing, able to work independently and reliably, willing to research, learn and remember fun and interesting facts and travel with irregular work schedules over a 7 day week.
11. ___________ and enterprise is identifying and suggesting ways to improve products.
12. Duty of care means there is a legal and moral _______ imposed on tour guides to ensure the safety and well-being of others.
14. Self __________ involves organising your own work priorities to sell, plan and deliver tourism products and services.
15. Office Personnel duties require you to have the skills to effectively communicate, process guest reservations, handle guest reception and check in and out the guest?
16. ________ is knowing product knowledge and service skill strengths and weaknesses, being aware of opportunities to learn and participating in tourism industry professional development activities.

1. Group ________ Tours are for tourists who travel together on package tours with accommodation and meals organised for them.
4. Planning and ___________ is when you collet and analyse customer product information to deliver a positive service outcome for tourism customers
5. Very ______ Persons include celebrities, frequent-stay guests, guests in expensive rooms, guests with security risks and top executives.
7. Good _______ Service is when patrons are treated well and supported in a way that makes them happy and therefore increases customer loyalty and repeat business.
8. These guests stay in hotels with concealing identities
9. __________ is when you work in a team to deliver quality service goals of the tourism business.
13. Free __________ travellers purchase their own accommodation and make their own travel arrangements