Town Square Energy

2. Rate that fluctuates monthly.
5. Number we ask for from Duquesne Lighting customers
10. Department that handles cancellations, complaints, and billing questions.
11. Mandatory process used when enrolling NEW CUSTOMERS.
13. First 4 letters of customer last name. Can be located on customer bill if needed.
14. A rate that stays the same for the entire term selected. Price does not go up or down during term.
16. Number that corresponds to each address for UI Customers.
17. Company that is responsible for power outages and everything under delivery.

1. Amount due on rate plan if a customer was to end plan before term is up.
3. Energy that is produced naturally through wind, solar, etc. Clean/GREEN energy.
4. 3 Days we are legally obligated to hold enrollments to give customers time to change/cancel enrollments before they are processed through utility company.
6. State Governing Body for CT.
7. Two-fixed rates built into one plan. Will begin with lower rate option and then will auto-renew to higher rate option.
8. Company that can offer a different rate for the generation portion of the bill.
9. Type of state where we process enrollment immediately instead of holding onto it for 3 days (think PA).
12. A customer who owes money to the utility. Utility informs us the customer is unserviceable until debt is paid in full to utility.
15. We measure energy using cents per ________ hour.