Across
- 4. THREE POINT FOUR defect parts per million opportunities
- 5. Work The process of working collaboratively with a group of people in order to achieve a goal.
- 7. The person who leads or commands a group
- 8. The practice of a business comparing key metrics of their operations to other similar companies
- 9. the reason for people's actions, desires and needs
- 10. Ability to meet customer satisfaction
Down
- 1. The ways in which something might fail
- 2. Art of organizing, planning, controlling, and directing an organization's resources
- 3. A thing given in recognition of service, effort, or achievement
- 6. performing consistently well.