Across
- 4. 25,000 of these are installed per day in the U.S.
- 6. The acronym for how toilet water consumption is measured
- 8. This piece of metal in a water heater extends the life of the tank by sacrificing itself to corrosion
- 9. Programs such as Nexstar or Service Roundtable that give customers back money based on how much they spend with us
- 11. Mike Zelenski's favorite tactic for adding items onto an order by offering consumables like pipe cement or batteries
Down
- 1. The opposite of tactical questions, these types of inquiries are how you learn what is most important to your customer
- 2. Nortiz's EZ series tankless water heaters offer 25 years of this!
- 3. 2 of these a week helps you get more commission from your customers
- 5. Because the Pricing team and Merchandising continue to sharpen their pencil, there is little reason to do this when entering orders
- 7. This manufacturer helps plumbers complete a fitting in as few as 4 seconds
- 10. A $200 water heater shield from this manufacturer offers an inexpensive way to remove dirt and sediment from water without the large ticket of a filtration system