Across
- 3. Who we transfer pool group inquiry calls to
- 6. An important speech skill
- 7. What we must establish to provide accurate pricing information
- 8. We cannot process these over the phone
- 11. One of the strongest skills in our customer service toolbelt
- 13. Who we transfer party and room rental calls to
- 14. Always a positive
- 15. Our first impression
Down
- 1. A critical skill in customer service
- 2. We can help a customer navigate this process online
- 3. The sport for which we reserve time and space
- 4. Who we transfer league inquiry calls to
- 5. Who we transfer cultural arts inquiries to
- 9. The attitude we bring to every call
- 10. What we provide to every caller upon answering the phone
- 12. Good manners, especially applying to speaking on the phone