Trails Customer Service

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Across
  1. 2. We provide this information with every call
  2. 4. What must be established prior to quoting pricing
  3. 5. Where to transfer non-registration related cultural arts inquiries
  4. 8. Where to transfer non-registration related sports league inquiries
  5. 9. Required before transferring a class that has already started
  6. 10. A common need for customers calling in
  7. 11. To best help our customer, we must first do this
  8. 12. This should always be positive
  9. 13. Display of best manners and professionalism
  10. 15. An important speec skill, especially over the phone
  11. 16. Where to transfer party and room rental inquiries
  12. 18. This is when we give our first impression to a customer
Down
  1. 1. We answer every call with this attitude
  2. 3. We can help a customer navigate this process online
  3. 5. An important verbal spelling skill to avoid error
  4. 6. The sport for which we reserve time and space
  5. 7. We cannot sell these over the phone
  6. 8. Where to transfer large pool group inquiries
  7. 14. One of the strongest skills in our customer service toolbelt
  8. 17. The process of changing one class for another