Trails Customer Service

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Across
  1. 4. To best help our customer, we must first do this
  2. 5. We cannot sell these over the phone
  3. 6. We can help a customer navigate this process online
  4. 7. The sport for which we reserve time and space
  5. 9. We answer every call with this attitude
  6. 13. An important speec skill, especially over the phone
  7. 14. Where to transfer party and room rental inquiries
  8. 15. An important verbal spelling skill to avoid error
  9. 18. One of the strongest skills in our customer service toolbelt
  10. 19. Where to transfer large pool group inquiries
Down
  1. 1. We provide this information with every call
  2. 2. A common need for customers calling in
  3. 3. Required before transferring a class that has already started
  4. 7. What must be established prior to quoting pricing
  5. 8. This should always be positive
  6. 10. Where to transfer non-registration related sports league inquiries
  7. 11. Display of best manners and professionalism
  8. 12. Where to transfer non-registration related cultural arts inquiries
  9. 16. The process of changing one class for another
  10. 17. This is when we give our first impression to a customer