Across
- 2. ______ the customers issue by asking probing questions.
- 4. Building rapport with your customer helps you ____ with your customer.
- 5. We always want to ______ products and promotions to our customers.
- 6. Name of the billing system we use.
- 7. We don't want our customers to have a _______ experience when calling customer service.
Down
- 1. We want our customers to have a ______ experience when calling customer service.
- 3. We use ______ to see the alerts and find information about our products.
- 4. ______ the call by recapping, offering additional assistance, stating your name and branding your call.