Across
- 2. Three step sales process
- 4. Device Protection
- 7. Customer not willing to recommend Sprint
- 8. What I need to become at Sprint
- 9. Nexgen Fraud identification system
- 10. Spending Limit on a customers account
- 13. Customer willing to recommend Sprint
Down
- 1. Lower monthly payment option w/turn in at end
- 3. Checking customer service areas
- 5. Device Financing No Credit Check Option
- 6. First step in sales process
- 11. Detractor VERY upset with Sprint
- 12. The type of experience we need to create for a customer