Transformation Crossword Puzzle

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Across
  1. 2. This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces
  2. 9. This is a critical role for facilitating ownership of customer experience excellence throughout the company
  3. 10. The second strategic pillar of the Digi 2.0 transformation
  4. 11. The first strategic pillar of the Digi 2.0 transformation
  5. 12. The implementation for the transformation will include this number of phases
Down
  1. 1. The third strategic pillar of the Digi 2.0 transformation
  2. 3. This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing
  3. 4. This person will ensure customers are engaged with exceptional communication, customer service and account management
  4. 5. The name of the Chief Operations Officer
  5. 6. The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year
  6. 7. The launch month and year of Digi 2.0
  7. 8. This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms