Across
- 3. Refers to how much of a product is made.
- 7. The product/service mix and range that a business offers that results in increased operations processes.
- 8. The process converting inputs (resources) into outputs (goods and services).
- 9. A recent event that caused a decrease in demand as staff numbers were reduced and production slowed.
- 10. Customer contact shapes the transformation process through understanding customer preferences to maximise...
- 11. The time it takes for an order to be filled from the moment it is made (4, 4).
Down
- 1. The necessity for a business to respond to variations in demand by being...
- 2. McDonald's digital ordering and virtual customer feedback app.
- 3. The contact a business has with its customers.
- 4. Changes in demand that can impact significantly on transformation resources.
- 5. A change in demand that will require inputs from suppliers, human resources, energy use and use of machinery and technology.
- 6. Influences on business variety due to changing consumer...
- 12. McDonald's maintains a system of tracking their volume of menu items in order to satisfy customer...