Across
- 4. Invisible boundary around an individual.
- 6. Consideration and thoughtfulness towards others.
- 11. Clear and effective exchange of information.
- 13. Thoughtfulness towards the needs of others.
- 14. Paying attention to what others are saying.
- 17. Cleanliness and personal grooming.
- 18. Being on time and respecting schedules.
- 20. Line of people waiting for a service.
Down
- 1. Guidelines on appropriate clothing for an occasion.
- 2. Socially acceptable behavior and conduct.
- 3. Awareness and respect for diverse cultural practices.
- 5. Ability to remain calm and not get frustrated.
- 7. Acceptance and understanding of diverse cultures.
- 8. Dividing or giving part of something with others.
- 9. Gratuity given to service providers for good service.
- 10. Polite behavior and manners towards others.
- 12. Expression of gratitude.
- 15. Not speaking or making noise when appropriate.
- 16. Polite and friendly acknowledgment of someone.
- 19. Flexibility to adjust to different situations.