Across
- 1. What kind of question should you ask when identifying needs and preferences?
- 3. Type of travler who would want a hotel with a work desk, internet access, meeting room, or room service.
- 5. Professional travel agent association designed to promote professionalism and education.
- 8. A hotel reservation that is held with a credit card, and the card is only charged if the customer is a no-show.
- 9. What's in it for me
- 11. This class of service has the highest fares and has the best amenities.
- 12. The most expensive type of room with an unobstructed frontal view of the ocean.
- 13. The proper word to represent the letter D via the militart phonetic alphabet.
- 14. A car rental that is 5-7 days.
Down
- 2. A U.S. citizen needs this to travel internationally.
- 4. Sell what's available today.
- 6. This desk or employee in a hotel handles personal requests for guests such as dry-cleaning or helping them set up arrangements such as site-seeing tours or transportation.
- 7. The vehicles a car rental compnay has available for customer rental.
- 10. The Security code can be found on the _______ of the American Express Card.