Across
- 4. QPN used for following up on tasks in your "Open Tasks" tab.
- 5. Color priority example for regular tasks.
- 8. Button in Chart Module for viewing and editing all phone numbers on a customer's account.
- 11. Send this task if there are 3 or more voicemails in the inbox.
- 12. Do not stop answering incoming calls and do not mention this unless necessary.
- 15. Allows you to choose a different patient attached to the task.
- 16. Tab you should be on when taking calls during your TO shift.
- 20. Used to display additional information that's important to a TO.
- 21. Status you should be in when checking voicemails.
Down
- 1. Used to connect to another computer.
- 2. What to do if you can't find the answer in the wiki.
- 3. Select this button in a task to insert pre-filled questions and answers into a task (used for scheduling requests).
- 6. This can only be for same day call backs.
- 7. We were unable to reach an office so we left a message and they are now calling us back.
- 9. When a voicemail has no office attached.
- 10. Closes out a task.
- 13. A customer not on support.
- 14. Button that opens the Triage Task List window. From here, you can monitor the tasks being sent to Triage.
- 17. Send a task to a specific task list.
- 18. Module where you can view other offices associated with the current customer.
- 19. Color priority for urgent tasks.