Trivia Round up 4

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Across
  1. 6. Department that verifies provider qualifications.
  2. 12. Department that supports employee growth and training.
  3. 14. Note-taking system used by Client Services.
  4. 16. Department that processes and pays claims.
  5. 17. Department responsible for prescription drug benefits.
Down
  1. 1. Department responsible for invoicing and premium payments.
  2. 2. Department responsible for broker onboarding and relationships.
  3. 3. System that processes and pays claims.
  4. 4. Website where members and providers find resources.
  5. 5. Department responsible for utilization management and care coordination.
  6. 7. System used for provider-administered drug authorizations.
  7. 8. Department that contracts and maintains provider networks.
  8. 9. System of record for member eligibility and policy information.
  9. 10. Contact center platform used for calls, voicemails, and emails.
  10. 11. Vendor used to verify claim payments and check status.
  11. 13. System used to view medical prior authorizations.
  12. 14. System used to search PHCS network providers.
  13. 15. System used to review payment history and account balances.
  14. 17. Companywide knowledge base used by all departments