Troubleshooting Crossword Search

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Across
  1. 1. The Blue Link Mobile App - _______ version requires the iOS 6.0 and up. Which is also compatible with iPhone, iPad, and iPod Touch.
  2. 3. If any customer needs a VIN clear/reset, RDR VIN, or E-mail address update, you must send the appropriate template to the Tier 2 ________ team.
  3. 6. Ask ________ questions to gather the concern the customer is experiencing with the Mobile App and document within the Inbound Activity.
  4. 9. Tiffany needs to know if her phone is compatible with her Elantra’s Bluetooth system. As her agent you will offer to assist and advise her of the Hyundai Bluetooth __________ website.
  5. 10. Daniel is getting a “VIN already registered” error code while trying to register his used Veloster. As his agent you will need to explain the steps to ________ his VIN.
  6. 11. Tommy has an inquiry regarding changing his ________ username, which is one of the included topics that you must ask Tommy if he is aware of the www.HyundaiUSA.com/loginhelp website.
  7. 12. Jessica wants her Blue Link mobile App to “keep her logged in. She must use the ________ Me Feature.
  8. 13. Johnny called in with a complaint that he cannot download his phonebook to his Sonata’s Bluetooth. After troubleshooting with steps 1 through 4, Johnny needs to be aware that his contacts must be stored the ________ and not on his SIM card.
Down
  1. 1. The Samsung Gear Live, Moto 360, LG G Watch, and LG GR Watch are all supported _________ Smartwatches.
  2. 2. Andrew possibly entered the incorrect _____ prior to sending a remote service request, which may be the reason why he received an “unable to retrieve Information” error message.
  3. 4. Cynthia is having trouble starting the voice recognition in her Hyundai using Android Auto. You advise her that she needs to hold the voice command button on her steering wheel for _______ seconds or touch the microphone on the display.
  4. 5. Caryn calls in and has a concern with her Android Auto in her vehicle. The first step is to __________ for the concern the customer is experiencing.
  5. 7. Jane just purchased a Genesis with Gen2 Blue Link and uses an Android phone. She cannot find the Blue Link Mobile App. You will need to confirm that she is searching for the 2015 _________ in her Google Play.
  6. 8. Do not create a _______ prior to transferring to Gen2 Blink
  7. 12. Lindsay is trying to log into her Myhyundai account and has been unsuccessful. Lindsay gave you her password, and asked if you could log in or reset it for her. You are to not _________ this information in your case notes nor attempt to log in as the customer.