Trupanion Coverage

4. What an owner should submit to receive a guarantee for coverage.
6. You should never waive this for enrollments, except for hospital employees.
9. The knowledgebase where you should look for all policy and procedure related questions.
11. For completely comprehensive coverage for intact pets on the 12/12 policy, this must be added to the for all intact pets. It is only required for breeding pets on the 05/14 policy.
13. Email to send information when a clinic would like more brochures or certificates.
15. The amount of actual veterinary bills that Trupanion covers.
16. The Trupanion original, revolutionary program that allows for electronic claims submission.
18. Trupanion's founder and CEO.
22. The name of the 12/12 policy rider for alternative treatments.
27. Our service level (SVL) goal for number of calls answered within 30 seconds.
28. Overview of pet's medical history to provide information regarding possible pre-existing conditions.
29. You should always leave one of these in PO after every single phone call.

1. Something to offer policyholders, especially if it's their first claim.
2. The claim payment option for hospitals to receive reimbursement for services rendered.
3. Team to contact with solicitor, media, or company involvement related calls.
5. Exam fees are an example of this.
7. The team to contact when you're unable to console an escalated customer or veterinarian.
8. The cap Trupanion has in place for policies for the annual rate adjustments.
10. Trupanion's number one customer.
12. Trupanion's number two customer.
14. The program you should use for every new quote, trial activation, and enrollment.
17. You should strive for this on every phone call for new enrollments and trial activations.
19. The person to contact if you need help with any claims related issues, i.e. deductible applications, deleting or moving claims, what information is needed
20. This is required for 30-day certificates.
21. The number of days an owner has to reactivate a policy after a cancellation.
23. What you create when you're unable to reach a Retention team member for cancellation requests.
24. What an owner should submit for ineligible claims.
25. The team to contact when a claim is in the status of "inprocesspendinginfo."
26. Injury and illness waiting periods.