Across
- 1. Interacting with the customer to meet their needs
- 4. Believing in yourself or your abilities
- 7. Using the customer's name throughout the call
- 8. Section of the call where you ask customer probing questions
- 9. Letting your customer know that you heard their reason for calling
- 11. Need to show enthusiasm and willingness to help through this
- 12. Recognizing a customer's emotion or feeling
- 13. Part of the call where you determine the best solution for the customer
Down
- 2. Showing the customer why they should chose Sears
- 3. Greeting your customer after they introduce themselves
- 5. You can show the customer you are doing this by acknowledging what they told you
- 6. Part of the call where you review with the customer and close the call
- 10. We would resolve customer objections in this section of the call