Across
- 1. What is the second stage during the customer experience process?
- 3. Maria is our area director, what is her surname?
- 5. Who decides the base rate?
- 9. Which month will the final cashback payment be made for credit cards?
- 10. What is the first name of Sabadell's CEO?
- 12. How many cumulative key drivers do you need to earn your gold service badge?
- 14. Which City is TSB registered to and is also 1 of our head office sites?
- 17. If an account isn't used for a number of years, what does it risk becoming?
- 18. Name the missing value - Transparent, Straightforward, Pioneering, Responsible
- 19. What is the name of our canine mascot?
- 20. What system is used to register a complaint?
Down
- 2. Who provides our life insurance?
- 4. Which company rates our Pick & Protect product 5 star?
- 6. What is the limit to withdraw for a customer with an active card that they don't have?
- 7. If I want a mortgage for a property to rent, which type do I need?
- 8. From Feb, who will provide the travel insurance for our AVA's?
- 11. Which word is used for the upcoming transformation to Sabadell systems?
- 13. Which company provides our new cash ordering system?
- 15. Which account will be withdrawn 20/02/2017?
- 16. Which model is used to ensure high standards and consistency within our branches?